Maintenance Request Automation for Landlords: The AI Agent That Asks 3 Questions First
Maintenance texts that just say "it's broken" cost you a round of back-and-forth before anyone can fix anything. Here's an agent that does that back-and-forth for you, and leaves the decision with a person.
Step 1 — sort the request
The agent reads the tenant's message and sorts it: emergency, urgent or routine. A slow leak under the sink is urgent, not an emergency. Gas, flooding, fire or no heat in freezing weather skip every step and alert a person right away.
Step 2 — ask the 3 questions
- Can you send a photo?
- Can we enter if you're not home?
- When are you around?
Plus one safety tip that fits the problem, like turning the valve under the sink.
Step 3 — create the work order
In Property Manager Cloud: unit, description, type, priority, permission to enter and due date. It lands on the open work-orders list.
Step 4 — a person dispatches
The agent suggests a vendor; you pick. Nothing goes to a vendor without your click, and the tenant never gets a time you didn't approve.
Free triage rules and the 3 questions: comment FIX on the video or go to upnexs.com/maintenance.
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