Privacy Policy — UpneX

UpneX Solutions OPC Pvt. Ltd. ("UpneX," "we," "us," or "our") operates upnexs.com and provides AI-powered property management back-office services. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you interact with our website, advertisements, or services.

By using our website or submitting a lead form (including through Google Ads), you agree to the practices described in this policy.

1. Information We Collect

We may collect the following categories of personal information:

Identity & contact details: First name, last name, company name, email address, phone number.
Business information: Portfolio size, number of units managed, property management software in use, and business challenges you share with us.
Communication content: Messages, questions, or information you send through our contact forms, chat widget, email, or phone.
Usage data: IP address, browser type, operating system, pages visited, referring URL, time spent on pages, and other diagnostic data collected automatically when you visit our site.
Marketing identifiers: Google click ID (gclid), Facebook pixel ID, and similar advertising identifiers associated with your visit from an ad platform.

2. How We Collect It

Google Ads Lead Forms: When you submit a lead form in a Google ad, Google transmits your form data to us.
Website forms: Contact forms and demo-request forms on upnexs.com.
Chat widget: Conversations initiated through the chat widget on our site.
Direct outreach: Information you provide when you email, call, or message us directly.
Cookies and tracking technologies: We use Google Analytics, Google Ads conversion tracking, and Meta Pixel to understand traffic and measure campaign performance (see Section 8).

3. How We Use Your Information

We use the information we collect to:

Contact you to discuss UpneX services in response to your inquiry or lead form submission.
Schedule and conduct discovery calls or product demos.
Provide services if you become a client.
Send service-related communications (onboarding, billing, operational updates).
Improve our website and advertising effectiveness.
Comply with legal obligations.

We do not use your personal information for automated decision-making that produces legal or similarly significant effects without human review.

4. Who We Share It With

We do not sell your personal information. We may share it with the following categories of service providers, solely to operate our business:

Google Workspace — email and document collaboration.
Notion — CRM and lead tracking database.
Calendly / Google Calendar — scheduling discovery calls.
Google Ads & Meta Ads — advertising platforms through which you may have submitted your information; they process data under their own privacy policies.
Analytics providers — Google Analytics for aggregate website usage.

All third-party providers are required to handle your information in a manner consistent with applicable law. We may also disclose your information if required by law, court order, or to protect the rights, property, or safety of UpneX or others.

5. How Long We Retain Your Information

We retain your personal information for as long as necessary to:

Fulfill the purposes described in this policy;
Comply with legal, accounting, or reporting obligations (typically up to 7 years for business records); and
Resolve disputes or enforce our agreements.

If you request deletion of your data, we will remove or anonymize it within 30 days, except where we are required by law to retain it.

6. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

Access: Request a copy of the personal information we hold about you.
Correction: Request correction of inaccurate or incomplete information.
Deletion: Request deletion of your personal information ("right to be forgotten").
Opt-out of marketing: Unsubscribe from marketing emails at any time by clicking the unsubscribe link or contacting us directly.
Data portability: Request a machine-readable copy of the information you have provided to us.
Restriction / objection: Object to or request restriction of certain processing activities.

California residents (CCPA): You have the right to know what personal information we collect, to request deletion, and to opt out of any sale (we do not sell personal information). To exercise these rights, contact us at the address below.

To exercise any of these rights, email hari@upnexs.com with the subject line "Privacy Request." We will respond within 30 days.

7. Security Measures

We implement industry-standard technical and organizational measures to protect your personal information, including:

Encryption in transit (TLS/HTTPS) for all data transferred between your browser and our systems.
Encryption at rest for databases and storage systems that hold personal information.
Access controls limiting who within UpneX can access personal data.
Regular reviews of our data handling practices.

No method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

8. Cookies and Tracking Technologies

Our website uses the following tracking technologies:

Google Analytics: Measures website traffic and user behavior in aggregate. Data is anonymized and does not identify individuals.
Google Ads Conversion Tracking (AW-18312920511): Tracks whether visitors from our Google ads complete desired actions (e.g., submitting a contact form).
Meta (Facebook) Pixel (ID: 946905738177488): Tracks page views and conversion events for Facebook/Instagram advertising measurement and retargeting.

You can control cookies through your browser settings or opt out of Google's advertising personalization at adssettings.google.com, and Meta's ad preferences at facebook.com/settings.

9. Children's Privacy

Our services are intended solely for business-to-business use by adults (18 years of age or older). We do not knowingly collect personal information from anyone under the age of 18. If we learn that we have inadvertently collected such information, we will delete it promptly. If you believe a child has submitted information to us, please contact us at hari@upnexs.com.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make changes, we will update the "Last updated" date at the top of this page and post the revised policy at upnexs.com/privacy/. We encourage you to review this policy periodically. Continued use of our website after changes are posted constitutes your acceptance of the revised policy.

11. Contact Us

If you have questions about this Privacy Policy, wish to exercise your rights, or want to report a privacy concern, please contact:

Company: UpneX Solutions OPC Pvt. Ltd.
Email: hari@upnexs.com
Phone: +1 (330) 338-5146
Website: upnexs.com